What we do
Lutati is a dedicated provider of remote fractional services tailored for small businesses in the events sector.
Between us we have over 20 years experience in the events & ticketing sectors.
This experience allows us to understand the resource challenges events businesses face throughout their yearly cycles.
We offer flexible support in administration, customer service, project management, and ticketing system support - both pre-event and on-site, enabling your business to access expert help without the overhead of full-time staff.
Our mission is to streamline operations and boost productivity for small businesses through reliable, cost-effective remote support.
What we offer
Flexible service packages tailored to your needs.
Whether that is recurring / frequent 'days' support, or ad hoc hours, we can find the right solution that fits.
Highly skilled remote professionals with expertise in events business operations.
We know how events work from customer service, to ticketing systems and logistics. Pre-event or on-site, we can help.
Cost-effective solutions without compromising quality.
We are a small team who only undertake work we are comfortable we can handle. This keeps our costs down, and quality up.
Example of tasks undertaken
Customer Service
Customer Queries: Investigating and resolving customer queries and maintaining the CS inbox.
Customer Escalation: Escalating enquiries to the appropriate team, when necessary.
Service Support: Checking product or service availability.
Account Support: Assisting customers with registration or account creation.
Collating Feedback: Passing customer feedback onto the product or sales team to improve the organisation’s offerings.
General Admin
General Office Support: Providing administrative assistance, including managing correspondence, filing documents, and maintaining records.
Financial Support: Assisting with purchase orders, expense tracking, and budget management.
Data Management: Maintaining databases, compiling audience feedback, and updating website information.
Communication: Preparing and distributing briefings, communicating with stakeholders, and managing event-related communications.
Supporting Marketing and Communications: Assisting with social media, website updates, and other marketing activities.
Supporting Programming: Assisting with research, scheduling, and logistical support for programming activities.
Evaluating: Contributing to the collection and analysis of audience feedback.
Operations
Scheduling and Coordination: Assisting with the scheduling of screenings, events, and other activities. Coordinating travel and accommodation for artists, guests and staff.
Venue Liaison: Working with venues to ensure smooth event operations, including set-up, technical requirements, and communication with venue staff.
Volunteer Management: Coordinating volunteer shifts, resources, and communication.
Production Support: Assisting with the setup and takedown of events, managing equipment, and ensuring the availability of necessary materials.
Ticketing and Guest Management: Managing ticket software / distribution, guest lists, and reporting via ticketing system.
Inventory Management: Tracking and managing festival supplies, merchandise, and other resources.
On-site
Customer Gate: We have extensive experience in designing and running gate operations for customer accreditation, including box office operations. These can be quoted as a project.
On-site Customer Service / Support: Continuation of pre-event CS handling, into an on-site CS role.