Your Customer. Our Service.

We work with a number of business, primarily Music Festivals, offering a fractional customer service support.

We understand that certain critical roles within a business don't require a full-time position, this is where our support comes in.

Whether you need a regular coverage via set days per week, or ad-hoc hours over peek times, we can assist:

Customer Queries: Investigating and resolving customer queries and maintaining the inbox.

Customer Escalation: Managing issues from escalating and acting to bring in relevant teams to help stem complaints

Service Support: Checking product or service availability, and helping with upselling.

Account Support: Assisting customers with registration or account creation.

Collating Feedback: Passing customer feedback onto the product or sales team to improve the organisation’s offerings.